Shipping Policy

All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Other things you should know 

  1. Our charity token holders receive free shipping on all orders within the U.S and Canada. Please use your wallet address as your promo code when checking out to rdeem offer. Please contact us if you have any issues with the checkout process.

  2. Shipping charges for your order will be calculated and displayed at checkout. 

    Domestic and international shipping options

  3. Deliveries are made from 9am -5pm on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

  4. At this time, we do not ship to outside of the U.S and Canada.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@ecole.world with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@ecole.world with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@ecole.world